Store Policy
Return Policy
Return eligibility depends on the product condition, order circumstances, and the instructions supplied with the order.
Requesting a return
Contact customer service through the order confirmation before sending an item back. Include the order number and reason for the request. Unauthorized returns or parcels sent to an unconfirmed address may be delayed or refused.
Return condition
Unless the item arrived damaged or incorrect, it should be unused, complete, and returned with its original packaging, accessories, manuals, and protective materials. Personalized, used, damaged, or final-sale items may be ineligible where permitted by law.
Inspection and refunds
Approved returns are inspected after receipt. Eligible refunds are issued to the original payment method. Banks and payment providers may need additional time to post the credit. Original or return shipping costs are refundable only when required by law or confirmed by customer service.
Damaged or incorrect items
Report visible damage, missing parts, or an incorrect item promptly after delivery. Keep the item, shipping label, and packaging available for review and provide clear photos when requested.